What currency and payment terms apply?

All fees are quoted and invoiced in EUR, exclusive of VAT. Standard payment terms are thirty days from invoice date.

Engagement models

We sell engagements, not seats in a plan.

Q: Is there a minimum contract term?

Retainers run on a twelve-month initial term with ninety days' notice thereafter. Audits and migrations are fixed-scope engagements with no ongoing commitment.

There is no free tier and no self-service checkout, because there is no version of this work that begins without understanding your estate. What we can do is publish indicative ranges honestly, so you know within a factor of two whether to bother with the call.

All figures in EUR, exclusive of VAT. Ranges are indicative and reflect engagements delivered over the last twenty-four months. A firm quotation follows scoping.

Model one

Deliverability audit

Fixed fee, fixed scope, fixed end date. You get findings and a plan; what you do with them is entirely your business.

Indicative fee

€6,500 – €14,000

One-off · 3–4 weeks

Scales with: Number of domains and distinct sending sources
Includes: Findings report, sending-source register, remediation plan, 90-minute walkthrough
Excludes: Implementation of the findings
Payment: 50% on commencement, 50% on delivery

Request a scoping call

Model two

Most engagements

Managed retainer

Ongoing operation of some or all of the mail estate, priced monthly per mailbox with a floor that reflects the cost of keeping a rota staffed.

Indicative rate

€3.40 – €7.20

Per mailbox, per month · from €1,800/month

Scales with: Mailbox count, then down as volume rises
Includes: Operation, monitoring, change management, second-line escalation, quarterly review
Term: 12 months initial, then 90 days' notice
Payment: Monthly in arrears, 30 days

Request a scoping call

Model three

Migration project

Project-based, quoted against a discovery. Priced as a fixed fee wherever the estate is well enough understood to make that honest.

Indicative project fee

€18,000 – €75,000

Fixed scope · 6–14 weeks

Scales with: Mailbox count, data volume, coexistence complexity
Includes: Discovery, design, pre-seed, cutover, 4 weeks hypercare, decommission
Excludes: Target platform licences and storage
Payment: 30% commencement, 40% cutover, 30% acceptance

Request a scoping call

Retainer detail

Per-mailbox bands

The per-mailbox rate falls as the estate grows, because most of the operating cost is in the rota rather than in the mailbox count. Below roughly 250 mailboxes the monthly floor is usually what determines the invoice.

Archiving is priced separately, on retained volume rather than per mailbox, because archive cost tracks storage and not headcount.

Mailboxes	Per mailbox / month	Monthly floor	Notes
50 – 150	€7.20	€1,800	Floor usually applies
151 – 400	€5.80	€1,800	—
401 – 1,000	€4.60	€2,400	Named lead engineer
1,001 – 2,500	€3.90	€4,800	Named lead engineer
2,501 and above	from €3.40	By agreement	Quoted individually

Archiving add-on

Journal capture, retention schedule operation, legal hold and search.

€0.19

Per GB retained, per month · minimum €400/month

Advisory beyond scope

Ad-hoc engineering or advisory work outside the agreed retainer scope.

€1,150

Per engineer day · quoted in advance, never billed by surprise

Estimating

What moves the number

If you want to guess where in a range you will land before we speak, these are the factors that actually shift a quotation.

Number of sending sources

Not mailbox count. An estate with forty systems sending under the domain costs far more to audit than one with four, regardless of headcount.

Undocumented history

Estates that have changed hands between providers carry accumulated exceptions. Discovery takes longer and finds more.

Coexistence requirements

A migration where two platforms must share calendars and free/busy for six weeks is a different project from a weekend cutover.

Archive volume and age

Ingesting fifteen years of legacy PST files is a project in its own right and is quoted separately from ongoing capture.

Regulatory obligations

Sector-specific supervision, evidential requirements or a demanding audit cycle add design and documentation effort.

Number of jurisdictions

Retention schedules multiply by member state. Four countries is meaningfully more work than one, even at the same headcount.

Commercial terms

Questions we are always asked

Is the audit fee credited against a retainer?

No, and deliberately so. The audit is priced and delivered as standalone work precisely so its findings are not shaped by an interest in selling the remediation.

Is there a minimum contract term?

Retainers run twelve months initially, then continue with ninety days' notice on either side. Audits and migrations are fixed-scope with no ongoing commitment.

Do you resell software licences?

No. Platform and licence costs are contracted directly between you and the vendor. We charge only for our own work, which is what keeps our platform recommendations independent of our margin.

What happens if a migration overruns?

A fixed-fee migration stays fixed unless the scope changes. Where discovery surfaces something materially outside the agreed scope we raise a written change request before doing the work, never after.

Can we start with a smaller piece?

Yes, and most clients do. A single-domain deliverability audit is the usual entry point and is deliberately priced so that it can be approved without a procurement cycle.

What currency and payment terms?

EUR, exclusive of VAT, thirty days from invoice. We do not require prepayment beyond the commencement instalments listed above.

Do you work outside the EU?

We take on clients headquartered outside the EU where the mail estate itself is to be operated within it. We do not operate infrastructure outside the EU.

Get a real number.

Forty-five minutes on a call is usually enough for us to place you within a range and tell you what the discovery would need to cover. There is no charge for it and no follow-up sequence afterwards.

Request a scoping call Review the service scopes