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About

A small firm that only does one thing.

Talvara has been operating email infrastructure from Riga since 2017. We have deliberately stayed narrow: no adjacent practice areas, no product line, no ambition to become a general IT provider. Mail is a deep enough subject to spend a career on.

Founded
2017
People
24
Mailboxes under management
61,000
Countries served
11

Origin

Why the firm exists

Talvara began in March 2017 with two people and one shared irritation. Ilze Bērziņa had spent six years running messaging for a Baltic logistics group; Marek Sildaru had spent rather longer keeping mail alive for a university and then for a regional hosting provider. Between them they had been handed the aftermath of roughly a dozen migrations delivered by large integrators.

The pattern was consistent. The migration itself would be declared a success on the basis that mailboxes had moved. Six weeks later the invoices would stop arriving at customers, the archive would turn out to have captured nothing since the cutover, and a printer in a warehouse would still be relaying through a decommissioned server that nobody could safely switch off. The integrator had moved on. The people left holding it had never been given a diagram.

The founding proposition was narrow and slightly unfashionable: treat email as infrastructure, staff it properly, write everything down, and hand the documentation to the client rather than keeping it as leverage. The first client was a seventy-person freight forwarder in Riga whose mail had been on a blocklist for eleven weeks. That engagement is still running.

We have grown slowly and on revenue. There is no outside investment, which is why this page contains no growth chart and why we have never been under pressure to expand into services we would be mediocre at. The firm is twenty-four people. We expect it to be around thirty in three years, and that is the plan rather than a constraint we are working to escape.

Timeline

Nine years, briefly

2017

Founded in Riga

Two founders, one room on Krāsotāju iela, three clients by December.

2019

Archiving practice

Corinne Aubert joins to build the governance and archiving side after a manufacturing client asks for a retention schedule nobody could write.

2020

24/7 rota

Overnight cover brought in-house rather than subcontracted, after concluding that outsourced first-line could not hold the context.

2022

Frankfurt region

Primary storage region established in Germany, with asynchronous replication to Stockholm.

2024

ISO/IEC 27001 certified

Scope covering managed email operations, archiving and the supporting corporate environment.

2026

Twenty-four people

61,000 mailboxes under management across eleven countries. Still no sales team.

Leadership

Who runs it

All three are practitioners. If you engage us, you will meet at least one of them during scoping, and they will still be reachable when the engagement is live.

Ilze Bērziņa

Managing Director · Co-founder

Ilze ran messaging and directory services for a Baltic logistics group before co-founding Talvara, and carries the commercial side of the firm as well as the operational one. They chair the quarterly service reviews personally for every retainer client, on the grounds that a managing director who has stopped hearing complaints directly stops being useful.

Ilze's particular interest is in change management — specifically, why organisations keep approving changes to mail systems that nobody has modelled the failure mode of.

  • Based in Riga
  • Latvian, English, Russian
  • With Talvara since 2017

Marek Sildaru

Technical Director · Co-founder

Marek spent eleven years operating mail transport at scale — first for a university with an unusually hostile inbound profile, then for a regional hosting provider where they were responsible for the outbound reputation of several thousand tenants. That second job is where the firm's deliverability practice comes from.

Marek owns the technical standards Talvara holds itself to, reviews every migration runbook before cutover, and is the person most likely to tell a client that the change they have asked for is a bad idea.

  • Based in Riga
  • Estonian, English, Finnish
  • With Talvara since 2017

Corinne Aubert

Head of Governance and Archiving

Corinne came to Talvara in 2019 from a records-management role inside a European manufacturing group, where they had spent four years discovering that the hardest part of retention is not the technology but getting a business to state what it actually needs to keep.

They lead the archiving practice, own the firm's data protection posture, and handle auditor engagement on behalf of clients. Corinne also writes most of the retention schedules Talvara implements, in plain language, on the principle that a policy nobody can read will not be followed.

  • Based in Riga and Lyon
  • French, English, German
  • With Talvara since 2019

Standards and membership

What we actually hold

We list certifications with their scope and status, including the ones still in progress. A badge without a scope statement tells a prospective client nothing, and we would rather be checkable than impressive.

Certified 2024 ISO/IEC 27001:2022 Scope: managed email operations, archiving, corporate IT
In progress ISO/IEC 27701 Privacy extension. Target certification Q1 2027
Declared adherent EU Cloud Code of Conduct Covering hosted mailbox and archive services
Founding member Baltic Messaging Operators Forum Regional abuse-handling and operator coordination group

Deliberately absent

We hold no vendor partner tier and are not in any platform's referral programme. That costs us some co-selling opportunities and it is the reason we can recommend against a platform when it is the wrong fit. Where a client needs a licensing partner, we will introduce two and step out of the conversation.

Operating principles

Four things we hold to

The documentation is the deliverable

Diagrams, runbooks and decision records go into the client's own repository as the work happens. If we walked away tomorrow, someone competent could pick it up.

No surprises on an invoice

Work outside the agreed scope is quoted before it starts. We have never sent a bill a client had not already seen the number for.

Say no to work we would do badly

We turn down roughly a fifth of enquiries, usually because the client needs a general IT provider rather than a mail specialist. We will normally suggest where to look.

Incidents get written up

Every incident affecting a client produces a written timeline and a stated correction, delivered whether or not anyone asked for it.

Come and talk to one of us.

Scoping calls are taken by the leadership team, not by a qualifier working from a script. If we are not the right firm for the problem, you will hear that on the first call.